Privacy Policy

This Privacy Policy describes how JR Properties (“we”, “us”, or “our”) collects, uses, stores, and protects personal information provided by visitors and users of this website (“you” or “your”). By using our website, you consent to the practices described in this policy.

JR Properties is an independent brand operated by a registered real estate negotiator attached to PropNex Realty Sdn Bhd (“PropNex Malaysia”), a licensed real estate agency in Malaysia. This website is owned and managed by JR Properties for its own branding and operations.

We are committed to protecting your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Who We Are

JR Properties is an independent real estate brand operating in the Klang Valley, Malaysia. Our negotiators are registered under PropNex Realty Sdn Bhd, a licensed real estate agency regulated by the Board of Valuers, Appraisers, Estate Agents and Property Managers Malaysia (BOVAEP).

This website is operated independently by JR Properties for its own client services, branding, and marketing activities. It is not the official website of PropNex Malaysia.

For data-related inquiries, please contact us at:
JR Properties
Email: jonathan@klangvalleyhouses.com
Phone: +6018 259 8688
Address: B-29-01, Block B, No 72A, Jln Profesor Diraja Ungku Aziz, Jaya One, 46200 Petaling Jaya, Selangor

2. What Information We Collect

We may collect the following types of personal information when you interact with our website:

Information you provide directly:

Full name
Email address
Phone number
Property enquiry type and preferences
Any other information you choose to share through our contact form or direct communications

Information collected automatically:

IP address and browser type
Pages visited and time spent on the site
Referring website or search query
Device and operating system information

This information is collected through our contact form, WhatsApp links, email correspondence, cookies, and third-party analytics tools such as Google Analytics.

3. How We Use Your Information

We use your personal information to:

Respond to your property enquiries and provide our services
Schedule property viewings and consultations
Send you relevant property listings or market updates that you have requested
Process job or recruitment applications submitted through our website
Improve our website experience and understand how visitors engage with our content
Comply with legal and regulatory obligations under Malaysian law and BOVAEP requirements

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following grounds:

Your consent, where you have provided it (for example, by submitting our contact form)
Legitimate interests, where processing is necessary to deliver our services and respond to your enquiries
Legal obligation, where we are required by Malaysian law or regulatory requirements to process certain data

5. Who We Share Your Information With

JR Properties does not sell, rent, or trade your personal information to third parties. We may share your information with:

Our internal team members who need access to respond to your enquiry or deliver our services
PropNex Realty Sdn Bhd, where your enquiry or transaction requires coordination through PropNex’s internal systems, CRM, or operational processes — PropNex Malaysia is bound by its own data protection obligations under the PDPA
Third-party service providers who assist in operating our website, such as hosting and analytics providers, under strict confidentiality obligations
Regulatory or law enforcement authorities, including BOVAEP, if required by Malaysian law or professional conduct requirements

Any third parties we share your data with are required to handle it securely and only for the purposes we have specified.

6. PropNex Malaysia — Relationship Disclosure

JR Properties operates as an independent brand. Our negotiators are registered with and operate under the real estate licence of PropNex Realty Sdn Bhd. PropNex Malaysia may have access to transaction-related data where required for compliance, documentation, or operational purposes.

This website is not affiliated with, endorsed by, or operated on behalf of PropNex Realty Sdn Bhd. For PropNex Malaysia’s own privacy practices, please refer to their official website.

7. Google Reviews and Third-Party Platforms

Our website may display Google Reviews and embed content from third-party platforms such as Google Maps or social media. These platforms operate under their own privacy policies. JR Properties is not responsible for data collected by third-party platforms. We encourage you to review their policies before interacting with embedded content.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use:

Essential cookies — required for the website to function properly
Analytics cookies — to understand visitor behaviour, such as through Google Analytics
Preference cookies — to remember your settings and improve your experience

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. How Long We Keep Your Data

We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required under Malaysian law and BOVAEP regulations. Enquiry data is generally retained for up to 2 years. Transaction-related data may be retained for longer where required for regulatory compliance.

You may request deletion of your personal data at any time by contacting us, subject to any legal or regulatory retention requirements.

10. Your Rights Under the PDPA

Under Malaysia’s Personal Data Protection Act 2010, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Withdraw your consent to data processing at any time
Request that we stop processing your data for direct marketing purposes

To exercise any of these rights, please contact us at jonathan@klangvalleyhouses.com. We will respond within 21 working days.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to or from our website.

12. Third-Party Links

Our website may contain links to external websites, including property portals, PropNex Malaysia’s website, government agencies, and social media platforms. These sites operate under their own privacy policies. JR Properties is not responsible for their content or data practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. The revised policy will be posted on this page with an updated effective date. We encourage you to check this page periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

JR Properties

Email: jonathan@klangvalleyhouses.com

Phone / WhatsApp: +6018 259 8688

Address: B-29-01, Block B, No 72A, Jln Profesor Diraja Ungku Aziz, Jaya One, 46200 Petaling Jaya, Selangor

We will acknowledge your request and respond within 21 working days.

      EXCELLENT  
   Based on 48 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   shu qi 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jonathan is professional, kind, and patience to explain all the details. He's being very helpful throughout the process!! Thank you very much
  
 
      Posted on Google  
   
   nicol foo 
 
 
 
 Trustindex verifies that the original source of the review is Google. 非常感謝這位房產中介在我買房過程中給予的幫助和專業建議！整個過程都讓我覺得非常安心和放心。

從瞭解我的需求、推薦合適的房子，到安排看房和後續跟進，他都非常認真負責。特別讓我印象深刻的是，每次看房時他都不只是陪著看看而已，而是會親力親為地幫忙檢查房子的各個細節，包括房子的狀況和一些容易被忽略的問題，也會主動提醒我需要注意的地方。

整個過程中，他都很有耐心，也不會為了成交而給我壓力，而是真正從我的角度出發，給我實在的意見和建議。

買房畢竟是一件很重要的事情，有一個認真、細心又負責任的房產中介真的非常重要。很慶幸這次能夠遇到他，整個買房過程順利了很多。

非常感謝他的專業和用心！真心推薦給正在尋找房產中介的朋友！👍🏻👍🏻👍🏻
  
 
      Posted on Google  
   
   Zarul Albakri 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jonathan has been very helpful and acxomadating . I will definately call him for my Property needs in future
  
 
      Posted on Google  
   
   Elizabeth Korr 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a great experience with my property agent. The response was always fast, communication was clear, and every question I had was answered promptly. They were very helpful, friendly, and professional throughout the entire process, making everything smooth and stress-free. I truly appreciate the excellent service and would highly recommend them to anyone looking for a reliable and trustworthy property agent.
  
 
      Posted on Google  
   
   Afif Mazkamal 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jonathan Raj is super responsive and has been very helpful of us when in comes to acquiring the unit for renting. Good experience in dealing with him overall.
  
 
      Posted on Google  
   
   Abdelrahman Elgehani 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you, Jonathan, for the excellent service. You were very patient, helpful, and easy to communicate with. The whole experience with JR Properties was smooth and stress-free. I really appreciate your support and would gladly recommend you to others.
  
 
      Posted on Google  
   
   lim kimwei 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jonathan gave very good service. Very kind, helpful, and honest. He listened to what I wanted, answered all my questions, and made buying my home easy.
  
 
      Posted on Google  
   
   a fcg 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful and friendly agent. He explained everything clearly, found a good tenant quickly, and made the whole renting process easy and smooth for me.
  
 
      Posted on Google  
   
   Daena Marissa Iqbal Hakim 
 
 
 
 Trustindex verifies that the original source of the review is Google. I happened upon Jonathan’s profile after months of working with different agents. What I enjoyed most about working with Jonathan was that he is extremely proactive and constantly kept in contact to update me on the progress of viewing and prospects. As a first time landlord, Jonathan wealth of experience was reassuring as a first time landlord. I highly recommend working with him.